These are tough times in the hotel industry but I am still amazed that “rate integrity” remains a buzzword. I frequently visit the websites of third party booking engines for hotel rooms and routinely find rooms at 4+ star luxury hotels for rates lower than limited-service hotels in inferior locations with smaller rooms in the [...]
I recently stayed at a 1,000-room, nationally franchised, full-service, center city convention hotel. From the moment I stepped out of the taxi until checkout time, almost everything that could go wrong did go wrong. I realize that most road warriors could easily tell countless similar stories, but what makes this experience most disconcerting is that [...]
I recently visited a 1,500+ room full-service convention hotel in downtown Chicago. At one time the property had ten restaurants and bars. Can you believe there is now nowhere to eat dinner on a Friday night? What does full-service mean? Perhaps the room service staff could deliver food to the bar?
